A recent CBC News story about how the Bank of Montreal only reversed an action of foreclosure on a federal civil servant who after the loss of her husband and estate issues, a colossal mess up with a new federal pay system, not getting paid for nine months, having her daughter have to quit college to work three jobs to help meet all payments, and then missing just one line of credit payment, never a mortgage payment went through hell with the bank.

She even got the federal government to write a letter to the bank ‘asking for understanding and flexibility’ without response. That is until she had no other choice but to reach out to Go Public the complaints division of CBC.

Without hesitation now that the bank knew the matter was in the public eye, changed their position backing off threats of foreclosure and offering to refinance her to solve her short term problems.

This bank did not care. Period. Truth is all banks are the same. What a shame isn’t it?

We remember when we were young, that Canadians trusted and even loved our banks. Times have changed, oh how they’ve changed to undue all those good feelings, now to a present bank culture which is documented daily to be uncaring and callous, and even predatory.